Whether it is service and support as in good old days where a service technician visit the product site or modern Internet of Things service or "As a service" (managed services) VIKINOR has interesting concepts for service while focus is protecting the critical infrastructure.
VIKINOR has service partners in many countries worldwide and are constantly developing the network. Partners can take care of installation, service and maintenance.
Contact VIKINOR sales to see which service solutions fit your project.
Example on Service provided by VIKINOR:
Local service programs:
In markets with an installed fleet of products, VIKINOR can offer local service programs including preventive maintenance, corrective maintenance, local stocking of spare parts. VIKINOR is continued developing its network of local partners and distributors to support the product fleet locally with quick response times and trained service partners. Contact VIKINOR for specific requests.
Remote monitoring & management service:
VIKINOR's products are prepared for remote communication and monitoring, where i.e. a a fleet of VIKINOR free-cooling products are closely monitored and remotely managed via a web-based monitoring system and using cloud-based data storage. Seasonal settings are pushed out to the product fleet for optimized operating based on seasonal characteristics, and scheduled maintenance programs as optimized based on actual operating conditions in the installed product fleet.
Product and service training:
When making new project rollouts in either new markets or with new types of products, it's of essence to ensure sufficient knowledge is setup locally, so the new products can be operated at the best and most effectively in the new infrastructure system. VIKINOR conveys product and service training for customers, distributors and service partners to support building up local knowledge and transfer product knowhow to the local team.
Logistics & Distribution:
VIKINOR has an established setup with logistics and distribution partners, and can provide a specific setup for projects rollouts or locations. Logistics and distribution setup can include products delivered to countries of project rollout, local inventory of finished products to ensure a stable supply of products into a project rollout. Logistics solutions will typically provide for an overall more cost effective project rollout and avoid costs for expediting deliveries or make up for unforeseen events.
VIKINOR's product program consists of standard, modified and customized products. Products are being prepared for IoT connection.
16 Raffles Quay, 33
Hong Leong Building
300 North LaSalle Street
Chicago, IL 60654
255 Kua Chun Road
SIP, Suzhou 212251
New locations on the way: